1.1 Agreement to Terms

By accessing or using VelociShift's delivery services, you agree to be legally bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you are prohibited from using our services.

1.2 Capacity to Contract

You confirm that you are at least 18 years old and have the legal capacity to enter into this agreement. If you are using our services on behalf of a business or organization, you represent that you have the authority to bind that entity to these terms.

1.3 Electronic Agreement

Your electronic acceptance of these terms creates a legally binding contract between you and VelociShift Limited. This agreement is equivalent to a written contract signed by both parties.

2.1 Delivery Services

VelociShift provides on-demand delivery services throughout the United Kingdom, including:

2.2 Vehicle Options

• Motorbike: Small packages up to 5kg, documents, urgent deliveries
• Small Van: Medium packages up to 50kg, multiple items
• Large Van: Bulky items up to 500kg, furniture, appliances

2.3 Service Availability

Our services are available Monday through Sunday, with specific time slots varying by delivery type and location. Emergency and out-of-hours deliveries may be available upon request and subject to additional charges.

3.1 Account Management

• Provide accurate and complete registration information
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorized account access
• Keep your contact information and delivery addresses current
• Accept responsibility for all activities under your account

3.2 Booking Requirements

• Provide accurate pickup and delivery addresses with complete postcode information
• Ensure authorized personnel are available at collection and delivery times
• Provide accurate package descriptions, dimensions, and weight information
• Include special handling instructions where necessary
• Notify recipients of incoming deliveries where appropriate

3.3 Package Preparation

• Ensure items are properly packaged and secured for transport
• Label fragile items clearly and appropriately
• Provide adequate protection for valuable or delicate items
• Include necessary documentation for business deliveries

4.1 Absolutely Prohibited Items

4.2 Restricted Items (Special Arrangement Required)

4.3 Size and Weight Restrictions

4.4 Inspection Rights

VelociShift reserves the right to inspect packages if we reasonably suspect they contain prohibited items. Refusal to allow inspection will result in cancellation of the delivery service.

5.1 Pricing Structure

Our pricing is calculated based on multiple factors:

• Distance: Calculated using the most efficient route between pickup and delivery locations
• Vehicle Type: Different rates for motorbike, small van, and large van services
• Delivery Speed: Premium rates for same-day delivery, standard rates for next-day
• Number of Drops: Additional charges for multiple delivery locations
• Return Journey: 25% discount on return trips when booked together

5.2 VAT and Additional Charges

• All prices include VAT at the current rate (when applicable)
• Waiting time charges apply after 15 minutes at pickup or delivery locations
• Out-of-hours delivery surcharges for evenings, weekends, and holidays
• Additional fees for special handling or expedited services

5.3 Payment Terms

5.4 Price Changes

VelociShift reserves the right to modify pricing with 30 days' notice. Price changes will not affect confirmed bookings made before the change takes effect.

6.1 Booking Process

1. Submit delivery request with complete address and package information
2. Receive instant quote based on distance and service requirements
3. Select preferred collection and delivery time slots
4. Complete secure payment processing
5. Receive booking confirmation with tracking reference

6.2 Booking Confirmation

Your booking is confirmed once payment is successfully processed. You will receive:

• Email confirmation with booking reference number
• Estimated collection and delivery time windows
• Driver contact information (when assigned)
• Real-time tracking link

6.3 Modifications and Changes

7.1 Cancellation Terms

7.2 Refund Processing

• Refunds are processed to the original payment method within 5-7 business days
• Processing fees may apply for certain payment methods
• Partial refunds may be issued for partial service completion
• Refund confirmations are sent via email

7.3 Force Majeure Cancellations

In cases of severe weather, natural disasters, or other circumstances beyond our control, we may cancel deliveries with full refund and no penalty charges.

8.1 Delivery Timeframes

8.2 Performance Standards

• On-time Performance: 95% of deliveries completed within promised timeframes
• Damage Rate: Less than 0.1% of packages experience damage in transit
• Customer Satisfaction: Minimum 4.5/5 star rating maintained
• Response Time: Customer inquiries answered within 4 hours

8.3 Service Recovery

If we fail to meet our service commitments, we will provide appropriate compensation, which may include partial refunds, service credits, or re-delivery at no charge.

9.1 Insurance Coverage

9.2 Liability Limitations

Our liability is limited to the insured value of the items being delivered. We are not liable for:

• Consequential, indirect, or special damages
• Loss of profits, business opportunities, or data
• Delays caused by factors beyond our reasonable control
• Damage resulting from inadequate packaging
• Items not declared or misdeclared by the customer

9.3 Claims Process

1. Report damage or loss within 24 hours of delivery
2. Provide photographic evidence where applicable
3. Submit completed claims form with supporting documentation
4. Allow inspection of damaged items if requested
5. Receive resolution within 14 business days

10.1 Information Collection

We collect and process personal information in accordance with our Privacy Policy, including:

• Contact details for delivery coordination
• Address information for route planning
• Payment information for transaction processing
• Delivery preferences and special instructions

10.2 Data Security

All personal information is protected using industry-standard encryption and security measures. We comply with GDPR and UK data protection regulations.

10.3 Third-Party Sharing

Your information may be shared with delivery partners and payment processors solely for service delivery purposes. We do not sell or rent personal information to third parties.

11.1 VelociShift Intellectual Property

All content on our platform, including logos, trademarks, software, and documentation, is owned by VelociShift Limited and protected by copyright and other intellectual property laws.

11.2 User License

We grant you a limited, non-exclusive license to use our platform for booking delivery services. This license does not permit commercial use or redistribution of our content.

11.3 User Content

You retain ownership of any content you provide but grant us a license to use it for service delivery and improvement purposes.

12.1 Service Availability

We strive to maintain 99.9% platform uptime but cannot guarantee uninterrupted service due to maintenance, updates, or technical issues.

12.2 Planned Maintenance

Scheduled maintenance will be announced at least 24 hours in advance through email notifications and website notices.

12.3 Emergency Maintenance

Unplanned maintenance for security or critical issues may occur without advance notice. We will restore service as quickly as possible and communicate status updates.

13.1 Internal Resolution Process

1. Contact customer service within 48 hours of the issue
2. Provide detailed description and supporting evidence
3. Allow 5 business days for initial investigation
4. Escalate to management if unsatisfied with initial response
5. Receive final resolution within 14 business days

13.2 Alternative Dispute Resolution

For disputes that cannot be resolved internally, we support alternative dispute resolution through approved mediation services before pursuing legal action.

13.3 Regulatory Complaints

You may also file complaints with relevant regulatory authorities, including trading standards and industry ombudsman services.

14.1 Applicable Law

These Terms of Service are governed by the laws of England and Wales, without regard to conflict of law principles.

14.2 Jurisdiction

Any legal disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

14.3 Consumer Rights

Nothing in these terms affects your statutory rights as a consumer under applicable consumer protection laws.

15.1 Right to Modify

VelociShift reserves the right to modify these Terms of Service at any time to reflect changes in our services, legal requirements, or business practices.

15.2 Notification Process

• Major changes will be announced 30 days in advance
• Email notifications sent to all active users
• Prominent website notices displayed
• Updated terms posted with revision date

15.3 Continued Use

Your continued use of our services after changes take effect constitutes acceptance of the updated terms. If you disagree with changes, you may terminate your account.

16.1 User Termination

You may terminate your account at any time by contacting customer service. Upon termination:

• Active bookings will be completed as scheduled
• Account access will be disabled within 24 hours
• Personal data will be handled per our Privacy Policy
• Outstanding payments remain due

16.2 VelociShift Termination Rights

We may suspend or terminate accounts for:

• Violation of these Terms of Service
• Fraudulent or illegal activity
• Abuse of our services or staff
• Non-payment of outstanding amounts
• Repeated cancellations or service abuse

16.3 Effect of Termination

Upon termination, all rights and obligations under these terms cease, except for provisions that by their nature should survive termination.

17.1 Payment Security Deposits

17.2 Corporate Account Terms

17.3 Collection and Recovery

For unpaid amounts, VelociShift reserves the right to:

• Engage collection agencies and charge all collection costs to customer
• Report delinquent accounts to credit bureaus
• Pursue legal action including court costs and attorney fees
• Place liens on delivered goods where legally permitted

18.1 Definition of Force Majeure

Events beyond our reasonable control including but not limited to:

18.2 Suspension of Obligations

During force majeure events, VelociShift's obligations are suspended without liability for delays or non-performance. Customers remain liable for all payments due.

18.3 Extended Force Majeure

If force majeure conditions persist beyond 30 days, either party may terminate affected services with written notice. No refunds will be provided for services already rendered.

19.1 Customer Indemnification

19.2 Defense and Settlement

VelociShift may assume defense of any claim at customer's expense, or customer may defend with counsel approved by VelociShift. No settlements without our written consent.

19.3 Survival of Indemnification

These indemnification obligations survive termination of service and continue indefinitely for all claims arising from past deliveries.

20.1 Excluded Damages

20.2 Aggregate Liability Cap

Our total liability for any claims is limited to the lesser of: (a) the declared value of the shipment, or (b) £500, regardless of the number of claims or legal theories asserted.

20.3 Time Limitation on Claims

All claims must be filed within 12 months of the delivery completion date or the date delivery should have been completed. Claims filed after this period are permanently barred.

21.1 Customer Responsibility

• Customers are solely responsible for all customs duties, taxes, and fees
• Must provide accurate customs documentation and declarations
• Responsible for compliance with import/export regulations
• Must obtain all necessary permits and licenses

21.2 Customs Delays and Seizures

VelociShift is not responsible for customs delays, inspections, or seizures. Storage fees and additional costs are customer's responsibility.

21.3 Prohibited International Items

Customers must comply with all destination country import restrictions. Violations may result in immediate service termination and forfeiture of all fees paid.

22.1 Technology Failures

Customers acknowledge that technology systems may experience failures. VelociShift is not liable for any costs related to:

• System downtime or service interruptions
• Data backup or recovery expenses
• Alternative delivery arrangements
• Business continuity measures

22.2 Customer Backup Plans

Customers must maintain alternative delivery arrangements for critical shipments. Failure to do so does not create additional liability for VelociShift.

23.1 Environmental Responsibility

Customers must ensure all shipments comply with environmental regulations. Any fines or penalties are customer's responsibility.

23.2 Hazardous Materials

24.1 Platform License

Use of our booking platform is licensed, not sold. Prohibited activities include:

• Reverse engineering or copying our systems
• Automated booking or scraping tools
• Sharing account credentials with third parties
• Commercial use of platform data

24.2 Intellectual Property Violations

Violations result in immediate service termination and potential legal action for damages and attorney fees.

25.1 Emergency Situations

Emergency response services are available 24/7 but subject to premium pricing:

25.2 Additional Service Charges

• Waiting time: £50 per hour after 15-minute grace period
• Failed delivery attempt: £25 per attempt
• Address correction: £15 per correction
• Special handling: £20-£100 depending on requirements

26.1 Use of Subcontractors

VelociShift may use independent contractors and subcontractors. Customers agree that:

• We are not liable for subcontractor actions beyond our control
• Subcontractors are independent businesses, not our employees
• Direct claims should be made against the responsible subcontractor
• Our liability is limited to our direct oversight responsibilities

26.2 Third-Party Facilities

Use of warehouses, sorting facilities, or transport hubs operated by third parties limits our liability to coordination and oversight functions only.

27.1 Confidential Information

Customers may not disclose VelociShift's confidential information including:

• Pricing algorithms and methodologies
• Route optimization technologies
• Business processes and procedures
• Customer lists and delivery patterns

27.2 Breach of Confidentiality

Unauthorized disclosure results in immediate service termination and potential legal action for damages, including attorney fees and injunctive relief.

28.1 Service Level Commitments

While we strive for excellence, service level agreements are targets, not guarantees. Failure to meet targets does not automatically entitle customers to compensation.

28.2 Customer Satisfaction Metrics

Satisfaction measurements are for internal improvement purposes only and do not create contractual obligations or liability for specific performance levels.

29.1 Non-Compete Restrictions

Corporate customers using our services for competitive analysis or to replicate our business model violate these terms and are subject to immediate termination.

29.2 Driver and Staff Solicitation

30.1 Customer Insurance Responsibility

Customers shipping high-value items must maintain appropriate insurance coverage. VelociShift's coverage is secondary to customer's insurance.

30.2 Insurance Cooperation

Customers must cooperate fully with insurance investigations and provide all requested documentation. Failure to cooperate voids coverage.

30.3 Subrogation Rights

VelociShift retains all subrogation rights against third parties responsible for losses, and customers may not impair these rights.

31.1 Audit Authority

VelociShift reserves the right to audit corporate customer accounts, shipping patterns, and compliance with these terms upon reasonable notice.

31.2 Record Retention

Customers must maintain delivery records for 7 years and provide access for audit purposes. Audit costs are customer's responsibility if violations are found.

32.1 Severability Clause

If any provision of these terms is found unenforceable, the remaining provisions continue in full force and effect. Unenforceable provisions will be modified to the minimum extent necessary to make them enforceable.

32.2 Waiver of Rights

VelociShift's failure to enforce any provision does not waive our right to enforce it later. All waivers must be in writing and signed by authorized representatives.

32.3 Attorney Fees

In any legal proceeding, the prevailing party is entitled to recover reasonable attorney fees and costs from the non-prevailing party.

For questions, support, or legal notices regarding these Terms of Service: