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Frequently Asked Questions
How do I track my delivery?
When you book a delivery, you'll receive a tracking link via email. You can also view your current bookings and their status in your dashboard if you have an account.
What happens if my parcel is damaged during delivery?
We take great care with all deliveries, but if damage occurs, please contact our support team immediately with photos and details of the damage. We'll investigate and resolve the issue promptly.
Can I change the delivery address after booking?
Yes, you can modify the delivery address up to 2 hours before the scheduled collection time. Please contact our support team with your booking reference to make changes.
What if I'm not available at the delivery time?
You can specify alternative delivery instructions when booking, such as leaving with a neighbor or in a safe place. If no one is available and no instructions were provided, we'll attempt to contact you and may need to reschedule.
How are your prices calculated?
Our pricing is based on distance, vehicle type, delivery urgency, and the number of drop points. You can see a detailed breakdown of costs when you get a quote on our website.
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